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Your direct connection to our experts

Technical Support & Service

Troubleshooting & Complaint
Rapid technical diagnosis and efficient handling of hardware or software issues – for minimal downtime in your business.
System Revision & Calibration
Planning and implementation of professional maintenance to ensure lasting measurement accuracy – for reliable results throughout the entire service life.
Application Consulting & How It Works
Expert support for the optimal configuration and operation of your complete system – for maximum efficiency in daily use.
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Our service offerings in detail

Complaints
Fast inspection and processing in the event of material or manufacturing defects – with minimal effort required on your part.
Technical Support
Support with hardware queries and fault diagnosis during ongoing operations – for maximum availability.
Software support
Support with the installation, pairing and configuration of WizzardOS – for a smooth start.
Inspection & Calibration
Coordination of the regular system inspection – for reliable results throughout the entire service life.
Functional description
Professional explanation of complex system features for new or existing users.
Erik Krüger
Your contact person
Erik Krüger is your direct point of contact for all technical questions relating to the SetupWizzard. With more than 10 years of experience in motorsport, he supports you with WizzardOS integration, technical queries and maintenance – for reliable technology and the smooth operation of your SetupWizzard.
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Frequently Asked Questions

What can I do if a measuring platform cannot be switched on?
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First check the battery charge level and, if the battery is empty, connect the power adapter – this usually allows you to resolve the problem quickly yourself. If the platform still cannot be switched on, our technical support will assist you promptly.
Why is a measurement platform not displayed in WizzardOS?
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Check whether the platform is switched on and connected to the software. If the connection cannot be established, the instructions recommend deleting the device in the software and then reconnecting it—this usually resolves the problem immediately.
What can I do if the Bluetooth connection only works sporadically?
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In the event of an unstable connection, the instructions recommend connecting the power adapter and deleting the devices and the system in the software before adding them again – to ensure a stable connection during further use.
What can I do if the crash sensor provides inaccurate or unstable values?
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With unstable measured values, the fall sensor should first be charged or restarted. If the measured values deviate, the manual recommends recalibration using the designated calibration block – for reliably precise results.
How often does the fall sensor need to be calibrated?
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The fall sensor is already calibrated at the factory – for reliable results right from the start. Nevertheless, it is recommended to check the calibration regularly and, in particular, to perform it again if necessary when environmental conditions change.
What can I do if the digital trace values differ?
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If the track gauge measurement values differ, an incorrectly stored offset in the software may be the cause. In this case, the instructions recommend installing the latest software version – for accurate measurement results.
What do I need to consider before a WizzardOS software update?
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Before a software update, you should first create a backup of the data stored in WizzardOS – this will keep your data securely protected. Only then should the new software version be installed.
What happens if a measuring device has been dropped or damaged?
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After such an incident, a measuring instrument must be professionally checked by the manufacturer, as despite seemingly flawless operation, measurement accuracy may be impaired – this ensures that your measurement results remain reliable.